Transcendit Reviews

Based on 5601 reviews and 5594 ratings our customers rate us 9.8/10.

  1. Thank you! – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    28 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    28 Apr 17 Add public reply

  2. As usual, prompt response and problem solved. – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    28 Apr 17 Add public reply

  3. As ever - sorted!! – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    28 Apr 17 Add public reply

  4. Dave has assured me that the problem will be fixed tomorrow, so he gets a 10 from me! – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    27 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    27 Apr 17 Add public reply

  5. Excellent and fast service – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    26 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    26 Apr 17 Add public reply

    • 9/10 – Please rate your support experience
    • 9/10 – How satisfied are you that your problem has been resolved?

    26 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    26 Apr 17 Add public reply

  6. We need to review the set up at this end before we can resolve the issue we are having with attached mail boxes. – Any comments?

    • 10/10 – Please rate your support experience
    • 4/10 – How satisfied are you that your problem has been resolved?

    04/25/2017 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    25 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    25 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    25 Apr 17 Add public reply

  7. Hope skype stays working this time! So far so good – Any comments?

    • 9/10 – Please rate your support experience
    • 9/10 – How satisfied are you that your problem has been resolved?

    25 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    25 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    21 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    21 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    21 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    21 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    20 Apr 17 Add public reply

  8. Scott was fab – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    20 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    19 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    19 Apr 17 Add public reply

    • 8/10 – Please rate your support experience
    • 8/10 – How satisfied are you that your problem has been resolved?

    19 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 9/10 – Please rate your support experience
    • 9/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

  9. Great thanks – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 9/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    18 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    13 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    13 Apr 17 Add public reply

  10. Thanks yet again. Great service. – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    13 Apr 17 Add public reply

  11. problems resolved – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    12 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    12 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    12 Apr 17 Add public reply

  12. Time taken to resole creates the frustration – Any comments?

    • 6/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    12 Apr 17 Add public reply

    • Person’s avatar

      Hi Adele,

      Firstly, many thanks for taking the time to provide feedback. We really appreciate any feedback as this helps us maintain our level or service.

      I’ve looked into this and can see that it was logged at 2:08 and resolved by 4:10. Transcendit do aim to get back to people as soon as possible but in some cases during busy periods it can take up to a couple of hours. At times it can seem to the customer like nothing is being done but some of the time in-between is actually spent looking at your notes and setup on our systems so that we can check licensing requirements and speak with the relevant people at your organisation to ensure we have the permission to give you access and licenses required to resolve your issue. That was the case in this instance. Scott needed to check your setup/licensing and speak with Mandy to ensure we could use one of the Business licenses required to access Microsoft Software.

      I hope the above helps and that clears up why it may seem like it took a long time to resolve your issue.

      If you require any additional information or have any queries, please don’t hesitate to contact me.

      Best Regards,
      Helen

      --
      Helen Littlewood

      Helen Littlewood –

  13. great service as always – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    12 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    10 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    10 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    10 Apr 17 Add public reply

  14. All fine, thanks – Any comments?

    • 9/10 – Please rate your support experience
    • 9/10 – How satisfied are you that your problem has been resolved?

    10 Apr 17 Add public reply

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    07 Apr 17 Add public reply

  15. Thanks! Great service. – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    07 Apr 17 Add public reply

  16. Great help thanks. – Any comments?

    • 10/10 – Please rate your support experience
    • 10/10 – How satisfied are you that your problem has been resolved?

    07 Apr 17 Add public reply