Transcendit Reviews
Based on 12204 reviews and 12197 ratings our customers rate us 9.8/10.
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Darren Rushton – 02/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jackie Fisher – 02/05/2017
being completed later today – Any comments?
- 9/10 – Please rate your support experience
Andrew Hunter – 02/05/2017
Thank you! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Amanda Wood – 28/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Heather – 28/04/2017
As usual, prompt response and problem solved. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
John Best – 28/04/2017
As ever - sorted!! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Philip Bousfield – 28/04/2017
Dave has assured me that the problem will be fixed tomorrow, so he gets a 10 from me! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Dave Wales – 27/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Gary Bell-Bond – 27/04/2017
Excellent and fast service – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Paul Greene – 26/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Lynne Hodgson – 26/04/2017
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Darren Rushton – 26/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
kylie batey – 26/04/2017
We need to review the set up at this end before we can resolve the issue we are having with attached mail boxes. – Any comments?
- 10/10 – Please rate your support experience
- 4/10 – How satisfied are you that your problem has been resolved?
Alison Youngman – 25/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Bradley Oloughlin – 25/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Dennis Hetherington – 25/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Colin Doyle – 25/04/2017
Hope skype stays working this time! So far so good – Any comments?
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Andrew Hunter – 25/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
julie young – 25/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jack Vickers – 21/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Owen Wellman – 21/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jerry – 21/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
David Purvis – 21/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Ryan Malone – 20/04/2017
Scott was fab – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Marian Cleghorn – 20/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Richard Musgrove – 19/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Shelley – 19/04/2017
- 8/10 – Please rate your support experience
- 8/10 – How satisfied are you that your problem has been resolved?
Frances Lee – 19/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Keith Steven – 18/04/2017
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Frances Lee – 18/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
James McEwen – 18/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
RB – 18/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
kevin – 18/04/2017
Great thanks – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sally-Anne Lemon – 18/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Lynne Hodgson – 18/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
julie nelson – 18/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sam Winter – 18/04/2017
- 9/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Martin – 18/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Karl Walker – 13/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Richard Ward – 13/04/2017
Thanks yet again. Great service. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Ken Burgess – 13/04/2017
problems resolved – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
SHERENE THOMPSON – 12/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Emma Irving – 12/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
David Purvis – 12/04/2017
Time taken to resole creates the frustration – Any comments?
- 6/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
AWD – 12/04/2017
Hi Adele,
Firstly, many thanks for taking the time to provide feedback. We really appreciate any feedback as this helps us maintain our level or service.
I’ve looked into this and can see that it was logged at 2:08 and resolved by 4:10. Transcendit do aim to get back to people as soon as possible but in some cases during busy periods it can take up to a couple of hours. At times it can seem to the customer like nothing is being done but some of the time in-between is actually spent looking at your notes and setup on our systems so that we can check licensing requirements and speak with the relevant people at your organisation to ensure we have the permission to give you access and licenses required to resolve your issue. That was the case in this instance. Scott needed to check your setup/licensing and speak with Mandy to ensure we could use one of the Business licenses required to access Microsoft Software.
I hope the above helps and that clears up why it may seem like it took a long time to resolve your issue.
If you require any additional information or have any queries, please don’t hesitate to contact me.
Best Regards,
Helen
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Helen Littlewood
Helen Littlewood –
great service as always – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
SHERENE THOMPSON – 12/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Phil Webster – 10/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Spencer Hart – 10/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Reprotec Group – 10/04/2017
All fine, thanks – Any comments?
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Andrew Hunter – 10/04/2017
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