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Transcendit Reviews

Based on 12165 reviews and 12158 ratings our customers rate us 9.8/10.

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

13/04/2017

Thanks yet again. Great service. – Any comments?

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13/04/2017

problems resolved – Any comments?

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12/04/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

12/04/2017

  • 10/10 – Please rate your support experience
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12/04/2017

Time taken to resole creates the frustration – Any comments?

  • 6/10 – Please rate your support experience
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12/04/2017

Person’s avatar

Hi Adele,

Firstly, many thanks for taking the time to provide feedback. We really appreciate any feedback as this helps us maintain our level or service.

I’ve looked into this and can see that it was logged at 2:08 and resolved by 4:10. Transcendit do aim to get back to people as soon as possible but in some cases during busy periods it can take up to a couple of hours. At times it can seem to the customer like nothing is being done but some of the time in-between is actually spent looking at your notes and setup on our systems so that we can check licensing requirements and speak with the relevant people at your organisation to ensure we have the permission to give you access and licenses required to resolve your issue. That was the case in this instance. Scott needed to check your setup/licensing and speak with Mandy to ensure we could use one of the Business licenses required to access Microsoft Software.

I hope the above helps and that clears up why it may seem like it took a long time to resolve your issue.

If you require any additional information or have any queries, please don’t hesitate to contact me.

Best Regards,
Helen

--
Helen Littlewood

Helen Littlewood –

great service as always – Any comments?

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12/04/2017

  • 10/10 – Please rate your support experience
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10/04/2017

  • 10/10 – Please rate your support experience
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10/04/2017

  • 10/10 – Please rate your support experience
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10/04/2017

All fine, thanks – Any comments?

  • 9/10 – Please rate your support experience
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10/04/2017

  • 10/10 – Please rate your support experience
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07/04/2017

Thanks! Great service. – Any comments?

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07/04/2017

Great help thanks. – Any comments?

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07/04/2017

  • 8/10 – Please rate your support experience
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06/04/2017

  • 10/10 – Please rate your support experience
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06/04/2017

Very helpful as always. Thanks – Any comments?

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06/04/2017

  • 10/10 – Please rate your support experience
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06/04/2017

Fab - another problem sorted fast :) – Any comments?

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06/04/2017

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06/04/2017

Great service – Any comments?

  • 10/10 – Please rate your support experience
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06/04/2017

Great service – Any comments?

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05/04/2017

Fab service! Sorted within minutes and saved me redoing a lot of work :) – Any comments?

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05/04/2017

Good service. Very please indeed – Any comments?

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05/04/2017

As always, Joe was very helpful – Any comments?

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05/04/2017

  • 10/10 – Please rate your support experience
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05/04/2017

Fantastic work, Joe – Any comments?

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05/04/2017

  • 10/10 – Please rate your support experience
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05/04/2017

  • 10/10 – Please rate your support experience
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05/04/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05/04/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05/04/2017

  • 10/10 – Please rate your support experience
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05/04/2017

Joe provided a great deal of assistance and answered my questions in a very helpful manner. Thank you – Any comments?

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04/04/2017

  • 10/10 – Please rate your support experience
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04/04/2017

  • 10/10 – Please rate your support experience
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04/04/2017

  • 10/10 – Please rate your support experience
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04/04/2017

Excellent service – Any comments?

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04/04/2017

  • 10/10 – Please rate your support experience
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03/04/2017

Excellent - looks like our cloud storage needs have been answered. Thanks, Joe. – Any comments?

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03/04/2017

Immediate response, thank you – Any comments?

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31/03/2017

TOP TEAM – Any comments?

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31/03/2017

Fingers crossed it has been resolved – Any comments?

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31/03/2017

Thanks Joe. Appreciate you looking into this – Any comments?

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31/03/2017

Many thanks Chris – Any comments?

  • 10/10 – Please rate your support experience
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31/03/2017

  • 10/10 – Please rate your support experience
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31/03/2017

Very helpful. Made sure the changes he made were what we wanted and also that they worked. Thank you! – Any comments?

  • 10/10 – Please rate your support experience
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30/03/2017

  • 10/10 – Please rate your support experience
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30/03/2017

  • 10/10 – Please rate your support experience
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30/03/2017

I'll be waiting to see – Any comments?

  • 10/10 – Please rate your support experience
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30/03/2017

  • 10/10 – Please rate your support experience
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30/03/2017

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