Transcendit Reviews
Based on 12165 reviews and 12158 ratings our customers rate us 9.8/10.
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Richard Ward – 13/04/2017
Thanks yet again. Great service. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Ken Burgess – 13/04/2017
problems resolved – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
SHERENE THOMPSON – 12/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Emma Irving – 12/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
David Purvis – 12/04/2017
Time taken to resole creates the frustration – Any comments?
- 6/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
AWD – 12/04/2017
Hi Adele,
Firstly, many thanks for taking the time to provide feedback. We really appreciate any feedback as this helps us maintain our level or service.
I’ve looked into this and can see that it was logged at 2:08 and resolved by 4:10. Transcendit do aim to get back to people as soon as possible but in some cases during busy periods it can take up to a couple of hours. At times it can seem to the customer like nothing is being done but some of the time in-between is actually spent looking at your notes and setup on our systems so that we can check licensing requirements and speak with the relevant people at your organisation to ensure we have the permission to give you access and licenses required to resolve your issue. That was the case in this instance. Scott needed to check your setup/licensing and speak with Mandy to ensure we could use one of the Business licenses required to access Microsoft Software.
I hope the above helps and that clears up why it may seem like it took a long time to resolve your issue.
If you require any additional information or have any queries, please don’t hesitate to contact me.
Best Regards,
Helen
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Helen Littlewood
Helen Littlewood –
great service as always – Any comments?
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- 10/10 – How satisfied are you that your problem has been resolved?
SHERENE THOMPSON – 12/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Phil Webster – 10/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Spencer Hart – 10/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Reprotec Group – 10/04/2017
All fine, thanks – Any comments?
- 9/10 – Please rate your support experience
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Andrew Hunter – 10/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Kathleen Wilkinson – 07/04/2017
Thanks! Great service. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Ken Burgess – 07/04/2017
Great help thanks. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sally-Anne Lemon – 07/04/2017
- 8/10 – Please rate your support experience
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kim mcdonald – 06/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
EM Sullivan – 06/04/2017
Very helpful as always. Thanks – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Benjamin Haigh – 06/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Ange Card – 06/04/2017
Fab - another problem sorted fast :) – Any comments?
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- 10/10 – How satisfied are you that your problem has been resolved?
Claire Thompson – 06/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jade – 06/04/2017
Great service – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Richard Musgrove – 06/04/2017
Great service – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Richard Musgrove – 05/04/2017
Fab service! Sorted within minutes and saved me redoing a lot of work :) – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Claire Thompson – 05/04/2017
Good service. Very please indeed – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Daniel Dodds – 05/04/2017
As always, Joe was very helpful – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Benjamin Haigh – 05/04/2017
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Kerry – 05/04/2017
Fantastic work, Joe – Any comments?
- 10/10 – Please rate your support experience
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Andy Buckley – 05/04/2017
- 10/10 – Please rate your support experience
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richard – 05/04/2017
- 10/10 – Please rate your support experience
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A Patel – 05/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
john johnson – 05/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Tori – 05/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
rick petini – 05/04/2017
Joe provided a great deal of assistance and answered my questions in a very helpful manner. Thank you – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Benjamin Haigh – 04/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sheila Fielding – 04/04/2017
- 10/10 – Please rate your support experience
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rick petini – 04/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Matthew Ford – 04/04/2017
Excellent service – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Craig Westgarth – 04/04/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
kevin – 03/04/2017
Excellent - looks like our cloud storage needs have been answered. Thanks, Joe. – Any comments?
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Andy – 03/04/2017
Immediate response, thank you – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Lynne Taylor / Delcor Limited – 31/03/2017
TOP TEAM – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
KEVIN – 31/03/2017
Fingers crossed it has been resolved – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Vicki – 31/03/2017
Thanks Joe. Appreciate you looking into this – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Andy – 31/03/2017
Many thanks Chris – Any comments?
- 10/10 – Please rate your support experience
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Sam Brown – 31/03/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
John Seymour – 31/03/2017
Very helpful. Made sure the changes he made were what we wanted and also that they worked. Thank you! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Amy – 30/03/2017
- 10/10 – Please rate your support experience
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Glynis Mackie – 30/03/2017
- 10/10 – Please rate your support experience
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Stephen Munford – 30/03/2017
I'll be waiting to see – Any comments?
- 10/10 – Please rate your support experience
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Daniel Dodds – 30/03/2017
- 10/10 – Please rate your support experience
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jackie fisher – 30/03/2017
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