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Transcendit Reviews

Based on 13443 reviews and 13436 ratings our customers rate us 9.8/10.

Top service from Aaron!!! – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05 Feb 26

Dave was very helpful but I had to wait quite a few days to get this matter resolved (Ticket257961). The delay in getting my issue resolved was due to the first person that worked on the ticket. He did something in the background (that didn't resolve the issue) and when I let him know that the issue wasn't resolved, he asked me for a contact number. I had already provided this in my first email so he didn't need to ask - and asking delayed things further. I had to contact you again several days later but received nothing in response. Therefore I phoned. This did bear fruit and Dave contacted me. In the meantime the issue I had interrupted my work significantly which was frustrating. – Any comments?

  • 3/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05 Feb 26

Person’s avatar

Hi Sue,

I am very sorry to hear about your experience. This is very much below our expectations. We are investigating this internally and one of the management team will be in touch with you shortly.

Thank you so much for taking the time to leave this feedback, this helps us a great deal.

Best Regards,
Helen

Helen Littlewood –

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

04 Feb 26

I'm hopeful that the matter has been resolved but i have had the same problem before. Ivo was great and fingers crossed this time it stays this way :) – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

04 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

04 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

04 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

04 Feb 26

First time remote working. Issues with VPN. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

Quick response and very efficient – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

Friendly & professional service from Gareth, thank you. Kind regards, Marc Young, BCE Northern. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

Mr Wong was very helpful and fixed my issue with mattersphere. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03 Feb 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

02 Feb 26

  • 10/10 – Please rate your support experience
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30 Jan 26

Quick and easy to follow and helped me straight away – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

Aaron is mint and super helpful every time – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

Ivo was very helpful – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

Gareth was so helpful, he has saved me a huge amount of time by resolving my queries in literally a few minutes which is hugely appreciated! – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

very satisfied. Great service – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

29 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

29 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

29 Jan 26

The above scores are for Ivo who helped this morning and also for Corey who helped me yesterday afternoon. It is really valuable for me to have the "dynamic duo" of Corey and Ivo to sort out my IT issues so please thank them again. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

29 Jan 26

Ivo was really helpful and managed to sort out the problem regarding the location screen keep popping up. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

28 Jan 26

  • 10/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

28 Jan 26

very prompt service – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

28 Jan 26

No – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

28 Jan 26

Corey who helped me was very nice – Any comments?

  • 9/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

Scott was very understanding and very helpful. Thank you as always for your support. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

Brilliant service thank you very much! – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

Dave was great and got the issued fixed! – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

David was very helpful. He knew what the issue was after checking, not what we thought, and fixed it. – Any comments?

  • 8/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

Speedy and professional! – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

Gareth was really helpful and got the issue sorted quickly – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

27 Jan 26

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

26 Jan 26

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