Les commentaires et feedback de Transcendit sont hosté indépendamenet par CustomerSure

Great service from Chris, once again! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Dave Wales – 04 May 17

Further action required, awaiting availability of another member of staff from here. – Any comments?

9/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Sue – 04 May 17

10/10 – Please rate your support experience
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Angela – 03 May 17

Prompt attention and problems sorted in record time. Thank you – Any comments?

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Lynne Taylor / Delcor Limited – 03 May 17

Quick work – Any comments?

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Louise Scott – 03 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Cameron – 03/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jordon Drinkeld – 03/05/2017

first class service – Any comments?

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DAVE McGEORGE – 03/05/2017

fantastic super fast and sorted a problem i had for over an hour! – Any comments?

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10/10 – How satisfied are you that your problem has been resolved?

mick – 02/05/2017

I ASSUME it's been done, I'd have thought no need to check?! – Any comments?

9/10 – Please rate your support experience
7/10 – How satisfied are you that your problem has been resolved?

Andrew Hunter – 02/05/2017

Many thanks for the clarification Andrew, that is great to hear. If it's ok with you I'll pop your reply from below onto the customersure website and make it public.
Appreciate the feedback though, it is all very useful!
Thanks,
Helen

-----Original Message-----
From: Andrew Hunter.
Sent: 02 May 2017 15:33
To: Helen Littlewood <Helen.Littlewood@transcendit.co.uk>
Subject: RE: Reply to the feedback that you left Transcendit on 02 May

Hi
Your survey popped up SOOO quickly, I did it before seeing his message that the job was done! Also, I have such faith in your services, that I didn't feel it necessary to go and check the job had been done! Feel free to amend survey result to reflect. Please explain to Chris, no criticism was intended.
Many thanks

A

--
Helen Littlewood

Helen Littlewood – 02/05/2017

Hi Andrew,
Thanks for taking the time to provide feedback. I've spoken to the engineer who carried out this work, Chris. Chris tells me he left a message in text on the log me in console which should have appeared on your screen to say this was complete. I'm sorry that you missed the message or that it did not appear. We will be aware of this in the future and make sure we tell the customer to check the screen for a finished message when complete.

Thanks again for the feedback, it is very important to us and helps us improve our service.

Best Regards,
--
Helen Littlewood

Helen Littlewood – 02/05/2017

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Darren Rushton – 02/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jackie Fisher – 02/05/2017

being completed later today – Any comments?

9/10 – Please rate your support experience

Andrew Hunter – 02/05/2017

Thank you! – Any comments?

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10/10 – How satisfied are you that your problem has been resolved?

Amanda Wood – 28/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Heather – 28/04/2017

As usual, prompt response and problem solved. – Any comments?

10/10 – Please rate your support experience
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John Best – 28/04/2017

As ever - sorted!! – Any comments?

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Philip Bousfield – 28/04/2017

Dave has assured me that the problem will be fixed tomorrow, so he gets a 10 from me! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Dave Wales – 27/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Gary Bell-Bond – 27/04/2017

Excellent and fast service – Any comments?

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10/10 – How satisfied are you that your problem has been resolved?

Paul Greene – 26/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Lynne Hodgson – 26/04/2017

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Darren Rushton – 26/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

kylie batey – 26/04/2017

We need to review the set up at this end before we can resolve the issue we are having with attached mail boxes. – Any comments?

10/10 – Please rate your support experience
4/10 – How satisfied are you that your problem has been resolved?

Alison Youngman – 25/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Bradley Oloughlin – 25/04/2017

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Dennis Hetherington – 25/04/2017

10/10 – Please rate your support experience
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Colin Doyle – 25/04/2017

Hope skype stays working this time! So far so good – Any comments?

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9/10 – How satisfied are you that your problem has been resolved?

Andrew Hunter – 25/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

julie young – 25/04/2017

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Jack Vickers – 21/04/2017

10/10 – Please rate your support experience
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Owen Wellman – 21/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jerry – 21/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

David Purvis – 21/04/2017

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Ryan Malone – 20/04/2017

Scott was fab – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Marian Cleghorn – 20/04/2017

10/10 – Please rate your support experience
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Richard Musgrove – 19/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Shelley – 19/04/2017

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Frances Lee – 19/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Keith Steven – 18/04/2017

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Frances Lee – 18/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

James McEwen – 18/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

RB – 18/04/2017

10/10 – Please rate your support experience
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kevin – 18/04/2017

Great thanks – Any comments?

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10/10 – How satisfied are you that your problem has been resolved?

Sally-Anne Lemon – 18/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Lynne Hodgson – 18/04/2017

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10/10 – How satisfied are you that your problem has been resolved?

julie nelson – 18/04/2017

10/10 – Please rate your support experience
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Sam Winter – 18/04/2017

9/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Martin – 18/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Karl Walker – 13/04/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Richard Ward – 13/04/2017

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