Transcendit Reviews
Based on 12204 reviews and 12197 ratings our customers rate us 9.8/10.
Thank you for being there! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
David Butterfield – 16/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Tori – 16/05/2017
Issue resolved immediately – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Diane Bell Litter Boss – 16/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Mark Stansfield – 16/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jo Carter – 16/05/2017
- 10/10 – Please rate your support experience
Emma – 15/05/2017
Phil was brilliant and really helpful as ever – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Cathy MacCracken – 15/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
cameron haggie – 15/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jane – 15/05/2017
V Good service – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Mike – 15/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Emma – 15/05/2017
Very helpful and did not talk in IT jargon – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Alison Youngman – 15/05/2017
Dave Kennedy is excellent. I have a workaround for the problem and he is investigating why it happens. – Any comments?
- 10/10 – Please rate your support experience
- 7/10 – How satisfied are you that your problem has been resolved?
Linda – 12/05/2017
Hi Linda,
We apologise for any confusion caused and miscommunication at our end that left you feeling frustrated. We have reviewed the situation and put measures in place to prevent it happening again. The ticket was passed to Dave Kennedy who, I believe, gave you a workaround for the problem that evening. The issue only occurs in certain web browsers so, although there is a usable workaround, we still have the support ticket open, will investigate further and report back next week.
Regards,
Tom Tinsley
Tom Tinsley –
I have a problem entering text onto the website. I ring up and am told that a) it may not be your responsibility to help me and b) the person who knows or can help me is on holiday this afternoon. Thats not a lot of help when I'm working to open a conference for booking this afternoon. Then I'm rung back by Adam who agrees I have a problem and I'm told to keep clicking until it resolves itself. It hasn't resolved itself. I've had to ring up another member of staff and dictate what I need the website to say so that our business and reputation with our members isn't jeopardised. Ineffective. I'm no further forward having spoken to 2 people on 2 telephone calls than if I hadn't rung at all. – Any comments?
- 2/10 – Please rate your support experience
- 0/10 – How satisfied are you that your problem has been resolved?
Linda – 12/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Mark Short – 12/05/2017
- 8/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Michael Hodgson – 12/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
paulherron – 12/05/2017
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Darren Rushton – 12/05/2017
Fantastic help and support as always. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Amy – 12/05/2017
Very helpful, friendly guy – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Nikki – 12/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jane – 12/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Simon Penhall – 11/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sam Brown – 11/05/2017
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
karena – 10/05/2017
- 8/10 – Please rate your support experience
- 8/10 – How satisfied are you that your problem has been resolved?
Sean O'Malley – 10/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Rachel Goad – 10/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Colin Doyle – 10/05/2017
- 9/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sheila Fielding – 10/05/2017
- 7/10 – Please rate your support experience
- 8/10 – How satisfied are you that your problem has been resolved?
Fiona – 10/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
michael – 09/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
ERIN MAY – 09/05/2017
Still ongoing – Any comments?
- 9/10 – Please rate your support experience
- 6/10 – How satisfied are you that your problem has been resolved?
Sheila Fielding – 09/05/2017
Excellent service and support as always. Thank you! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Amy – 09/05/2017
Good response and problem solved.Thank you – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Nigel Casson-Moss – 08/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
ed – 08/05/2017
David was very helpful and explained everything in full, very happy. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jane – 08/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
CHERYL KNIGHT – 08/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Glenn Stobbart – 05/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
iain robertson – 04/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Stephen Robinson – 04/05/2017
Great service from Chris, once again! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Dave Wales – 04/05/2017
Further action required, awaiting availability of another member of staff from here. – Any comments?
- 9/10 – Please rate your support experience
- 8/10 – How satisfied are you that your problem has been resolved?
Sue – 04/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Angela – 03/05/2017
Prompt attention and problems sorted in record time. Thank you – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Lynne Taylor / Delcor Limited – 03/05/2017
Quick work – Any comments?
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Louise Scott – 03/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Cameron – 03/05/2017
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jordon Drinkeld – 03/05/2017
first class service – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
DAVE McGEORGE – 03/05/2017
fantastic super fast and sorted a problem i had for over an hour! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
mick – 02/05/2017
I ASSUME it's been done, I'd have thought no need to check?! – Any comments?
- 9/10 – Please rate your support experience
- 7/10 – How satisfied are you that your problem has been resolved?
Andrew Hunter – 02/05/2017
Many thanks for the clarification Andrew, that is great to hear. If it's ok with you I'll pop your reply from below onto the customersure website and make it public.
Appreciate the feedback though, it is all very useful!
Thanks,
Helen
-----Original Message-----
From: Andrew Hunter.
Sent: 02 May 2017 15:33
To: Helen Littlewood <Helen.Littlewood@transcendit.co.uk>
Subject: RE: Reply to the feedback that you left Transcendit on 02 May
Hi
Your survey popped up SOOO quickly, I did it before seeing his message that the job was done! Also, I have such faith in your services, that I didn't feel it necessary to go and check the job had been done! Feel free to amend survey result to reflect. Please explain to Chris, no criticism was intended.
Many thanks
A
--
Helen Littlewood
Helen Littlewood –
Hi Andrew,
Thanks for taking the time to provide feedback. I've spoken to the engineer who carried out this work, Chris. Chris tells me he left a message in text on the log me in console which should have appeared on your screen to say this was complete. I'm sorry that you missed the message or that it did not appear. We will be aware of this in the future and make sure we tell the customer to check the screen for a finished message when complete.
Thanks again for the feedback, it is very important to us and helps us improve our service.
Best Regards,
--
Helen Littlewood
Helen Littlewood –
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