Valoraciones y comentarios de Transcendit - presentados de forma independiente por CustomerSure

I ASSUME it's been done, I'd have thought no need to check?! – Any comments?

9/10 – Please rate your support experience
7/10 – How satisfied are you that your problem has been resolved?

Andrew Hunter – 05/02/2017

Many thanks for the clarification Andrew, that is great to hear. If it's ok with you I'll pop your reply from below onto the customersure website and make it public.
Appreciate the feedback though, it is all very useful!
Thanks,
Helen

-----Original Message-----
From: Andrew Hunter.
Sent: 02 May 2017 15:33
To: Helen Littlewood <Helen.Littlewood@transcendit.co.uk>
Subject: RE: Reply to the feedback that you left Transcendit on 02 May

Hi
Your survey popped up SOOO quickly, I did it before seeing his message that the job was done! Also, I have such faith in your services, that I didn't feel it necessary to go and check the job had been done! Feel free to amend survey result to reflect. Please explain to Chris, no criticism was intended.
Many thanks

A

--
Helen Littlewood

Helen Littlewood – 05/02/2017

Hi Andrew,
Thanks for taking the time to provide feedback. I've spoken to the engineer who carried out this work, Chris. Chris tells me he left a message in text on the log me in console which should have appeared on your screen to say this was complete. I'm sorry that you missed the message or that it did not appear. We will be aware of this in the future and make sure we tell the customer to check the screen for a finished message when complete.

Thanks again for the feedback, it is very important to us and helps us improve our service.

Best Regards,
--
Helen Littlewood

Helen Littlewood – 05/02/2017

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Darren Rushton – 05/02/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jackie Fisher – 05/02/2017

being completed later today – Any comments?

9/10 – Please rate your support experience

Andrew Hunter – 05/02/2017

Thank you! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Amanda Wood – 28 Apr 17

10/10 – Please rate your support experience
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Heather – 28 Apr 17

As usual, prompt response and problem solved. – Any comments?

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John Best – 28 Apr 17

As ever - sorted!! – Any comments?

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Philip Bousfield – 28 Apr 17

Dave has assured me that the problem will be fixed tomorrow, so he gets a 10 from me! – Any comments?

10/10 – Please rate your support experience
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Dave Wales – 27 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Gary Bell-Bond – 27 Apr 17

Excellent and fast service – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Paul Greene – 26 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Lynne Hodgson – 26 Apr 17

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Darren Rushton – 26 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

kylie batey – 26 Apr 17

We need to review the set up at this end before we can resolve the issue we are having with attached mail boxes. – Any comments?

10/10 – Please rate your support experience
4/10 – How satisfied are you that your problem has been resolved?

Alison Youngman – 25 Apr 17

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10/10 – How satisfied are you that your problem has been resolved?

Bradley Oloughlin – 25 Apr 17

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Dennis Hetherington – 25 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Colin Doyle – 25 Apr 17

Hope skype stays working this time! So far so good – Any comments?

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Andrew Hunter – 25 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

julie young – 25 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jack Vickers – 21 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Owen Wellman – 21 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jerry – 21 Apr 17

10/10 – Please rate your support experience
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David Purvis – 21 Apr 17

10/10 – Please rate your support experience
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Ryan Malone – 20 Apr 17

Scott was fab – Any comments?

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Marian Cleghorn – 20 Apr 17

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Richard Musgrove – 19 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Shelley – 19 Apr 17

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Frances Lee – 19 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Keith Steven – 18 Apr 17

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Frances Lee – 18 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

James McEwen – 18 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

RB – 18 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

kevin – 18 Apr 17

Great thanks – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sally-Anne Lemon – 18 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Lynne Hodgson – 18 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

julie nelson – 18 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sam Winter – 18 Apr 17

9/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Martin – 18 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Karl Walker – 13 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Richard Ward – 13 Apr 17

Thanks yet again. Great service. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ken Burgess – 13 Apr 17

problems resolved – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

SHERENE THOMPSON – 12 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Emma Irving – 12 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

David Purvis – 12 Apr 17

Time taken to resole creates the frustration – Any comments?

6/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

AWD – 12 Apr 17

Hi Adele,

Firstly, many thanks for taking the time to provide feedback. We really appreciate any feedback as this helps us maintain our level or service.

I’ve looked into this and can see that it was logged at 2:08 and resolved by 4:10. Transcendit do aim to get back to people as soon as possible but in some cases during busy periods it can take up to a couple of hours. At times it can seem to the customer like nothing is being done but some of the time in-between is actually spent looking at your notes and setup on our systems so that we can check licensing requirements and speak with the relevant people at your organisation to ensure we have the permission to give you access and licenses required to resolve your issue. That was the case in this instance. Scott needed to check your setup/licensing and speak with Mandy to ensure we could use one of the Business licenses required to access Microsoft Software.

I hope the above helps and that clears up why it may seem like it took a long time to resolve your issue.

If you require any additional information or have any queries, please don’t hesitate to contact me.

Best Regards,
Helen

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Helen Littlewood

Helen Littlewood – 12 Apr 17

great service as always – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

SHERENE THOMPSON – 12 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Phil Webster – 10 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Spencer Hart – 10 Apr 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Reprotec Group – 10 Apr 17

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