Transcendit Reviews
Based on 12202 reviews and 12195 ratings our customers rate us 9.8/10.
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sue Taylor – 11/01/2017
Great help thanks. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Oliver Brown – 10/01/2017
Very responsive service as usual. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Diane Bell – 10 Jan 17
- 9/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
DSB – 10 Jan 17
Phil was fantastic at uploading SAGE - thanks! – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Dawn – 10 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Brian Farrugia – 10 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
I H ROBERTSON – 09 Jan 17
Paul is always really helpful – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sarah Lou Murray – 09 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Richard – 09 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Steve Murray – 09 Jan 17
Very helpful as always – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Diane Bell – 09 Jan 17
Very quick resolution – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Gail Mason – 09 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Rich Steinmann – 06 Jan 17
- 8/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Robert Schopen – 06 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
laura – 06 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Shaun Routledge – 06 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Ian Fewster – 06 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Chris Gibbin – 06 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Ros Scott Bell – 05 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
KEVIN – 05 Jan 17
- 8/10 – Please rate your support experience
- 9/10 – How satisfied are you that your problem has been resolved?
Sean O'Malley – 05 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
DAVE McGEORGE – 05 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Sarah – 04 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Hilary Reynolds – 04 Jan 17
Thank you Gareth for your prompt attention and patient sympathetic approach bearing in mind I'm not the best in understanding the technical terms, much appreciated. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Lynne Taylor – 04 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Peter Finkill-Coombs – 03 Jan 17
The printer had disappeared from the devices and couldn't be added back. A site visit is being organised for 1pm where hopefully the matter will be resolved – Any comments?
- 4/10 – Please rate your support experience
- 0/10 – How satisfied are you that your problem has been resolved?
Helen Cameron – 03 Jan 17
Good Morning Helen,
Many thanks for your feedback.
Transcendit pride ourselves on our excellent service and this is reflected in our high feedback scores.
I'm sorry you feel you've had a poor support experience. I have looked into this and can see that this is an ongoing issue. The issue you encountered last week was due to a problem on the phone line and BT visited site to rectify that issue, unfortunately that is out of our hands. We believe this is a separate issue which we are hoping to rectify by replacing some faulty hardware. We aim to be on-site at around 1pm.
I believe one of our team has been in touch to let you know the plan. I hope this meets with your expectations. Apologies that we were unable to solve the issue remotely instantly, sometimes a visit is necessary to replace hardware.
If you would like to discuss this matter further please don't hesitate to contact me. We take our customer satisfaction very seriously.
Best Regards,
--
Helen Littlewood
Helen Littlewood –
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Rachel Smith – 03 Jan 17
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
James Wordsworth – 03 Jan 17
wonderful 2 mins to sort my problem i had been trying to sort a problem for over an hour – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
kevin alderson – 28 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Mark – 23 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Justin Gray – 22 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Mark – 22 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Jordon Drinkeld – 22 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Alex Simpson – 22 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
M Atkinson – 22 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
dionne gilmore – 21 Dec 16
Not at the moment sorry – Any comments?
- 10/10 – Please rate your support experience
Lynne Taylor – 21 Dec 16
brilliant service from Paul – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Susan Ruddick – 21 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Phil Webster – 21 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Clair – 21 Dec 16
Always fab service – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Nicky Maycock – 21 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
John Seymour – 21 Dec 16
genius – Any comments?
- 10/10 – Please rate your support experience
Margaret – 21 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
James Parkins – 21 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
ian McGraghan – 20 Dec 16
thank you. – Any comments?
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Julia Newton – 20 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
James Bailey – 20 Dec 16
- 8/10 – Please rate your support experience
- 8/10 – How satisfied are you that your problem has been resolved?
lee jackson – 19 Dec 16
- 10/10 – Please rate your support experience
- 10/10 – How satisfied are you that your problem has been resolved?
Emma Hall – 19 Dec 16
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