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Transcendit Reviews

Based on 12165 reviews and 12158 ratings our customers rate us 9.8/10.

  • 9/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

13/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

13/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

13/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

13/01/2017

As always excellent efficient support – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

13/01/2017

Fantastic. Kept going and got the problem of my computer crashing sorted. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

12/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

12/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

12/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

11/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

11/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

11/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

11/01/2017

Great help thanks. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

10/01/2017

Very responsive service as usual. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

10/01/2017

  • 9/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

10/01/2017

Phil was fantastic at uploading SAGE - thanks! – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

10/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

10/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

09/01/2017

Paul is always really helpful – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

09/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

09/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

09/01/2017

Very helpful as always – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

09/01/2017

Very quick resolution – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

09/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

06/01/2017

  • 8/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

06/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

06/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

06/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

06/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

06/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05/01/2017

  • 8/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

05/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

05/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

04/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

04/01/2017

Thank you Gareth for your prompt attention and patient sympathetic approach bearing in mind I'm not the best in understanding the technical terms, much appreciated. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

04/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03/01/2017

The printer had disappeared from the devices and couldn't be added back. A site visit is being organised for 1pm where hopefully the matter will be resolved – Any comments?

  • 4/10 – Please rate your support experience
  • 0/10 – How satisfied are you that your problem has been resolved?

03/01/2017

Person’s avatar

Good Morning Helen,

Many thanks for your feedback.

Transcendit pride ourselves on our excellent service and this is reflected in our high feedback scores.

I'm sorry you feel you've had a poor support experience. I have looked into this and can see that this is an ongoing issue. The issue you encountered last week was due to a problem on the phone line and BT visited site to rectify that issue, unfortunately that is out of our hands. We believe this is a separate issue which we are hoping to rectify by replacing some faulty hardware. We aim to be on-site at around 1pm.

I believe one of our team has been in touch to let you know the plan. I hope this meets with your expectations. Apologies that we were unable to solve the issue remotely instantly, sometimes a visit is necessary to replace hardware.

If you would like to discuss this matter further please don't hesitate to contact me. We take our customer satisfaction very seriously.

Best Regards,

--
Helen Littlewood

Helen Littlewood –

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03/01/2017

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

03/01/2017

wonderful 2 mins to sort my problem i had been trying to sort a problem for over an hour – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

28/12/2016

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

23/12/2016

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

22/12/2016

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

22/12/2016

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

22/12/2016

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

22/12/2016

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

22/12/2016

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

21/12/2016

Not at the moment sorry – Any comments?

  • 10/10 – Please rate your support experience

21/12/2016

brilliant service from Paul – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

21/12/2016

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