Transcendit reviews and feedback - independently hosted by CustomerSure

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

kay – 31 Jan 19

Thanks Scott... – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Richard Barrett – 30 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

James Forsythe – 30 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

kevin – 30 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

David Pickard – 29 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Craig Clement – 28 Jan 19

10/10 – Please rate your support experience

Peter Maughan – 28 Jan 19

1/10 – Please rate your support experience
1/10 – How satisfied are you that your problem has been resolved?

brenda gibson – 28 Jan 19

Good Morning Brenda,

I hope you’re well and had a nice weekend.

I’m just following up on some very low feedback we have received for an issue we are looking at for you. I can see that the problem is slow Office Applications. I can see from the ticket that Stefan logged on to the machine but the problem was not there while we were logged on so we couldn’t see it happening and therefore we can’t rectify it.

The ticket is currently open and set to ‘waiting on customer’ so that you can call us when it happens again and hopefully the next time we get connected we can see it happening.

Please could you spare some time either over the phone or by reply to let me know more about the 1 out of 10 scored for support experience? We really appreciate feedback from our customers and as our average scores are 9.8/10 something that is so low worries us and I’d like to find out more.

Many thanks in advance,

Best Regards,

Helen

Helen Littlewood – 28 Jan 19

Efficient and helpful, thank you. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ollie Brown – 25 Jan 19

as usual V Good – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mike – 25 Jan 19

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Mike – 24 Jan 19

Very fast at sorting the issue, thank you – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Gary – 24 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

dnorcott – 24 Jan 19

7/10 – Please rate your support experience
7/10 – How satisfied are you that your problem has been resolved?

CHRISTINE – 24 Jan 19

AS ALWAYS QUICK AND EFFICIENT – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

ANDREW OLIVER – 24 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Emma Davison – 24 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

David Keenan – 23 Jan 19

Very Good – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

D Potter – 22 Jan 19

9/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Toby Collis – 22 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Dan Langford – 22 Jan 19

9/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Margaret Moore – 21 Jan 19

Thanks Scot..... – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Dr D Wright – 21 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Gerry Langley – 21 Jan 19

Sorted issues quickly and efficiently as usual! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Judith Youll – 21 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

David Leighton – 21 Jan 19

grt – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

dave bootle – 18 Jan 19

still under investigation – Any comments?

10/10 – Please rate your support experience

David Leighton – 18 Jan 19

WELL DONE – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

DAVE LOGAN – 18 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sharon Langridge – 18 Jan 19

Fast, professional service. Thank you. – Any comments?

9/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Claire Farrell – 17 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

David Keenan – 17 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Alan Taylor – 17 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kangsheng Liu – 17 Jan 19

Ethan was very helpful – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Matt Mavir – 17 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

david P norcott – 17 Jan 19

The engineer dealt with the issue efficiently and promptly and explained all issues. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Chris Long – 17 Jan 19

grt – Any comments?

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

dave bootle – 17 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Karl Iveson – 16 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Andy Rutter – 16 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

lisa – 16 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Daryl Cross – 16 Jan 19

7/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

lucywoolley – 16 Jan 19

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Quentin Onyango – 16 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

david ramshaw – 15 Jan 19

Call was a little later than scheduled, so gave 9 instead of 10! – Any comments?

9/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Toby Collis – 15 Jan 19

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

CLAIRE DONNELLY – 15 Jan 19

very helpful – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

christine – 14 Jan 19

Engineer dealt with problem and gave excellent advice to avoid a re-occurrence. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Chris Long – 14 Jan 19

grt – Any comments?

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

dave bootle – 14 Jan 19

Handled quickly and well – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Colin Doyle – 14 Jan 19

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Based on 12199 reviews and 12192 ratings our customers rate us 9.8/10.

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