Transcendit reviews and feedback - independently hosted by CustomerSure

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Mick Render – 26 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Laura Goldie – 26 Feb 13

my lower rate for support experience is because this did not get resolved yesterday – Any comments?

7/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Carol O'Brien – 26 Feb 13

Good Afternoon Carol,

Firstly, many thanks for taking the time to supply feedback, this is very important to ensuring we deliver the best possible service and we really appreciate any feedback from our customers.

I’ve spoken to the support engineer who handled this issue, I believe the delay was due to the fact the problem was emailed directly to the support engineer.

Whereas you are assigned a Lead Engineer and I understand people may prefer to deal with their lead engineer where possible, there are some days where that particular engineer is at a customer’s site or occupied with another job.

To ensure that a problem is picked up and dealt with as promptly as possible, it is better if your problems/queries are emailed to our support team, if your lead engineer is available it will be assigned to them but if he/she is unavailable this will then get picked up by another member of our team who should be able to assist.

The support email address is: support@transcendit.co.uk

Or of course, you can call the office and speak to one of the team: 0191 482 0444.

Please don’t hesitate to contact me should you have any queries.

Once again, many thanks for your feedback.

Best Regards,

Helen Littlewood

Helen Littlewood – 26 Feb 13

Fantastic service as always – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sue Rush – 26 Feb 13

Thanks Warren! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Alesha Aljeffri – 26 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Laura Weddle – 25 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kim Mckie – 25 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jim Wilson – 25 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ray SImpson – 25 Feb 13

helfull – Any comments?

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

chris – 22 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Laura Goldie – 22 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sarah Edwardson – 21 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sarah Kilcoyne – 21 Feb 13

good job – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

alan howey – 21 Feb 13

david K is very polite and patient. – Any comments?

10/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Dr D Wright – 20 Feb 13

very helful – Any comments?

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

christine – 20 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ray Simpson – 20 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mike Lenagh – 20 Feb 13

Thanks for the help. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mick Render – 19 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Olwen – 19 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jim Wilson – 19 Feb 13

As ever sorted first time, minimal fuss. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ian Smith – 18 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Margaret – 15 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

James – 14 Feb 13

Kirk 'super geek' Conway was brilliant as usual ............. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Diane Littlewood – 14 Feb 13

Wonderful response and service as always – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Barbara Dixon – 14 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

shaun – 13 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Lesley Mckenzie – 13 Feb 13

brilliant – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jann Civil – 13 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Diane Bell – 12 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kim Mckie – 12 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kim Mckie – 11 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Unknown – 11 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Angela Nunn – 07 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ann-Marie Davidson – 07 Feb 13

Very friendly staff.. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Rick Petini – 07 Feb 13

Thanks for all your help Alan. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

John stevenson – 07 Feb 13

Very helpful, thank you :-) – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sarah – 07 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

pat – 07 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

John Stevenson – 07 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Tracy Arkwright – 06 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Pam Ferguson – 05 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

simon duke – 05 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Pam Ferguson – 05 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jackie Fisher – 04 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jackie Fisher – 04 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sheila McDonnell – 01 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

jackie fisher – 01 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Bill Usher – 31 Jan 13

Excellent service. Thanks for your help. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Emma Bruce – 31 Jan 13

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