Transcendit reviews and feedback - independently hosted by CustomerSure

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

0/10 – Please rate your support experience
0/10 – How satisfied are you that your problem has been resolved?

David Hartley – 15 Nov 13

5/10 – Please rate your support experience
5/10 – How satisfied are you that your problem has been resolved?

KIm Mckie – 15 Nov 13

Hi Kim, further to our recent telephone conversation following this up, I'm happy to hear that this was an error and in fact you were happy with out support session. If you do have any issues please don't hesitate to let me know.
Thanks,
Helen

Helen Littlewood – 15 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

jackie fisher – 15 Nov 13

Very Helpful – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mike Litchfield – 15 Nov 13

since this is three working days out of four that someone has been looking at this ongoing issue, you can understand my not being 100% confident this issue has been resolved. that is the only reason for my low mark on the second category. hopefully, whatever has been done today has sorted it permanently. thanks for the help – Any comments?

7/10 – Please rate your support experience
2/10 – How satisfied are you that your problem has been resolved?

Paul Luke – 14 Nov 13

excellent and prompt service – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

S Smith – 14 Nov 13

EASIER TO UNDERSTAND INSTRUCTION GIVEN AND HELP – Any comments?

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

CHRISITNE – 14 Nov 13

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

JohnHolmes – 13 Nov 13

Great support as ever – Any comments?

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Andrew Cummings – 13 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

paul mcatominey – 13 Nov 13

ongoing issue, my colleagues now taking Dave's advice to look further into problem. thanks for the help – Any comments?

9/10 – Please rate your support experience
5/10 – How satisfied are you that your problem has been resolved?

Paul Luke – 13 Nov 13

very helpful – Any comments?

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

chris – 13 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

shaun coleman – 13 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

jackie fisher – 12 Nov 13

Not solved but a work round found and Phil has promised to get back to me. thank you! – Any comments?

9/10 – Please rate your support experience
5/10 – How satisfied are you that your problem has been resolved?

Chris Jackson – 12 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Pam Sutton – 12 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

paul dollery – 12 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Rhonda Allan – 12 Nov 13

Thank you Dan. Simon Stewart – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Simon Stewart – 12 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

jackie fisher – 11 Nov 13

Dave Park {Transendit} is new to me, but up to usual high standard of Transendit politeness and workmanship - Thank you..... – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Dr D Wright – 11 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Lisa Jackson – 11 Nov 13

Would have appreciated a callback at the end of the process to let me know a) that I can get back on my system ok, and b) what the problem was (in layman's terms) and whether it is going to reoccur. Without my having a clue as to what the problem was and no dialogue over it, difficult for me to say I am satisfied that the problem has been resolved. Next time I'd ask that you call the person back who is sat waiting for the green light to get back on their system. Just common courtesy. Other than that, thanks. – Any comments?

5/10 – Please rate your support experience
5/10 – How satisfied are you that your problem has been resolved?

Paul Luke – 11 Nov 13

Hi Paul, I am sorry you had some issues with our service. I believe we have followed this up and cleared up any confusion. We were speaking with a colleague of yours and we were under the impression they were relaying the message to you that our session was finished. Apologies for the confusion and we have taken your feedback on board and will ensure we let the end user know directly in future. Thank you for your feedback, all feedback is very helpful.
Thanks,
Helen

Helen Littlewood – 15 Nov 13

7/10 – Please rate your support experience
7/10 – How satisfied are you that your problem has been resolved?

Jason Hind – 11 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jade – 11 Nov 13

very helpful and cheerful despite it being a dull rainy Monday – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Susan – 11 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Peter Moore – 11 Nov 13

Excellent as always! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Peter Moore – 08 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sue Oxley – 08 Nov 13

Thanks, Geoff – Any comments?

10/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Chris Jackson – 08 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Qi – 07 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

spragg – 07 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

dave stokoe – 07 Nov 13

Chris sorted the problemi created remotely , in minutes,top man – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

kevin alderson – 07 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mark – 07 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Thomas Keenan – 06 Nov 13

Thank you, very fast help xx – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Christine Ryan – 06 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

ANGUS BAILEY – 06 Nov 13

Dan was efficient as always – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ross Gill – 06 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Qi – 06 Nov 13

Very helpful, as always. – Any comments?

10/10 – Please rate your support experience
7/10 – How satisfied are you that your problem has been resolved?

Ollie Brown – 05 Nov 13

Fab, thank you xx – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Christine Ryan – 05 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

roger jenkinson – 05 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

craig westgarth – 04 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

tracy wales – 04 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

carole waller – 04 Nov 13

Great response as usual, thanks! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Tracy Wales – 04 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kylie Loughlin – 01 Nov 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Claire Thompson – 01 Nov 13

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Based on 12202 reviews and 12195 ratings our customers rate us 9.8/10.

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