Transcendit reviews and feedback - independently hosted by CustomerSure

Issue resolved immediately – Any comments?

10/10 – Please rate your support experience
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Diane Bell Litter Boss – 16 May 17

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Mark Stansfield – 16 May 17

10/10 – Please rate your support experience
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Jo Carter – 16 May 17

10/10 – Please rate your support experience

Emma – 15 May 17

Phil was brilliant and really helpful as ever – Any comments?

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Cathy MacCracken – 15 May 17

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cameron haggie – 15 May 17

10/10 – Please rate your support experience
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Jane – 15 May 17

V Good service – Any comments?

10/10 – Please rate your support experience
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Mike – 15 May 17

10/10 – Please rate your support experience
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Emma – 15 May 17

Very helpful and did not talk in IT jargon – Any comments?

10/10 – Please rate your support experience
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Alison Youngman – 15 May 17

Dave Kennedy is excellent. I have a workaround for the problem and he is investigating why it happens. – Any comments?

10/10 – Please rate your support experience
7/10 – How satisfied are you that your problem has been resolved?

Linda – 12 May 17

Hi Linda,
We apologise for any confusion caused and miscommunication at our end that left you feeling frustrated. We have reviewed the situation and put measures in place to prevent it happening again. The ticket was passed to Dave Kennedy who, I believe, gave you a workaround for the problem that evening. The issue only occurs in certain web browsers so, although there is a usable workaround, we still have the support ticket open, will investigate further and report back next week.
Regards,
Tom Tinsley

Tom Tinsley – 23 May 17

I have a problem entering text onto the website. I ring up and am told that a) it may not be your responsibility to help me and b) the person who knows or can help me is on holiday this afternoon. Thats not a lot of help when I'm working to open a conference for booking this afternoon. Then I'm rung back by Adam who agrees I have a problem and I'm told to keep clicking until it resolves itself. It hasn't resolved itself. I've had to ring up another member of staff and dictate what I need the website to say so that our business and reputation with our members isn't jeopardised. Ineffective. I'm no further forward having spoken to 2 people on 2 telephone calls than if I hadn't rung at all. – Any comments?

2/10 – Please rate your support experience
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Linda – 12 May 17

10/10 – Please rate your support experience
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Mark Short – 12 May 17

8/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Michael Hodgson – 12 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

paulherron – 12 May 17

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Darren Rushton – 12 May 17

Fantastic help and support as always. – Any comments?

10/10 – Please rate your support experience
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Amy – 12 May 17

Very helpful, friendly guy – Any comments?

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Nikki – 12 May 17

10/10 – Please rate your support experience
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Jane – 12 May 17

10/10 – Please rate your support experience
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Simon Penhall – 11 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sam Brown – 11 May 17

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

karena – 10 May 17

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Sean O'Malley – 10 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Rachel Goad – 10 May 17

10/10 – Please rate your support experience
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Colin Doyle – 10 May 17

9/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sheila Fielding – 10 May 17

7/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Fiona – 10 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

michael – 09 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

ERIN MAY – 09 May 17

Still ongoing – Any comments?

9/10 – Please rate your support experience
6/10 – How satisfied are you that your problem has been resolved?

Sheila Fielding – 09 May 17

Excellent service and support as always. Thank you! – Any comments?

10/10 – Please rate your support experience
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Amy – 09 May 17

Good response and problem solved.Thank you – Any comments?

10/10 – Please rate your support experience
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Nigel Casson-Moss – 08 May 17

10/10 – Please rate your support experience
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ed – 08 May 17

David was very helpful and explained everything in full, very happy. – Any comments?

10/10 – Please rate your support experience
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Jane – 08 May 17

10/10 – Please rate your support experience
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CHERYL KNIGHT – 08 May 17

10/10 – Please rate your support experience
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Glenn Stobbart – 05 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

iain robertson – 04 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Stephen Robinson – 04 May 17

Great service from Chris, once again! – Any comments?

10/10 – Please rate your support experience
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Dave Wales – 04 May 17

Further action required, awaiting availability of another member of staff from here. – Any comments?

9/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Sue – 04 May 17

10/10 – Please rate your support experience
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Angela – 03 May 17

Prompt attention and problems sorted in record time. Thank you – Any comments?

10/10 – Please rate your support experience
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Lynne Taylor / Delcor Limited – 03 May 17

Quick work – Any comments?

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Louise Scott – 03 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Cameron – 03 May 17

10/10 – Please rate your support experience
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Jordon Drinkeld – 03 May 17

first class service – Any comments?

10/10 – Please rate your support experience
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DAVE McGEORGE – 03 May 17

fantastic super fast and sorted a problem i had for over an hour! – Any comments?

10/10 – Please rate your support experience
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mick – 02 May 17

I ASSUME it's been done, I'd have thought no need to check?! – Any comments?

9/10 – Please rate your support experience
7/10 – How satisfied are you that your problem has been resolved?

Andrew Hunter – 02 May 17

Many thanks for the clarification Andrew, that is great to hear. If it's ok with you I'll pop your reply from below onto the customersure website and make it public.
Appreciate the feedback though, it is all very useful!
Thanks,
Helen

-----Original Message-----
From: Andrew Hunter.
Sent: 02 May 2017 15:33
To: Helen Littlewood <Helen.Littlewood@transcendit.co.uk>
Subject: RE: Reply to the feedback that you left Transcendit on 02 May

Hi
Your survey popped up SOOO quickly, I did it before seeing his message that the job was done! Also, I have such faith in your services, that I didn't feel it necessary to go and check the job had been done! Feel free to amend survey result to reflect. Please explain to Chris, no criticism was intended.
Many thanks

A

--
Helen Littlewood

Helen Littlewood – 02 May 17

Hi Andrew,
Thanks for taking the time to provide feedback. I've spoken to the engineer who carried out this work, Chris. Chris tells me he left a message in text on the log me in console which should have appeared on your screen to say this was complete. I'm sorry that you missed the message or that it did not appear. We will be aware of this in the future and make sure we tell the customer to check the screen for a finished message when complete.

Thanks again for the feedback, it is very important to us and helps us improve our service.

Best Regards,
--
Helen Littlewood

Helen Littlewood – 02 May 17

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Darren Rushton – 02 May 17

10/10 – Please rate your support experience
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Jackie Fisher – 02 May 17

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