Transcendit reviews and feedback - independently hosted by CustomerSure

The printer had disappeared from the devices and couldn't be added back. A site visit is being organised for 1pm where hopefully the matter will be resolved – Any comments?

4/10 – Please rate your support experience
0/10 – How satisfied are you that your problem has been resolved?

Helen Cameron – 03/01/2017

Good Morning Helen,

Many thanks for your feedback.

Transcendit pride ourselves on our excellent service and this is reflected in our high feedback scores.

I'm sorry you feel you've had a poor support experience. I have looked into this and can see that this is an ongoing issue. The issue you encountered last week was due to a problem on the phone line and BT visited site to rectify that issue, unfortunately that is out of our hands. We believe this is a separate issue which we are hoping to rectify by replacing some faulty hardware. We aim to be on-site at around 1pm.

I believe one of our team has been in touch to let you know the plan. I hope this meets with your expectations. Apologies that we were unable to solve the issue remotely instantly, sometimes a visit is necessary to replace hardware.

If you would like to discuss this matter further please don't hesitate to contact me. We take our customer satisfaction very seriously.

Best Regards,

--
Helen Littlewood

Helen Littlewood – 03/01/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Rachel Smith – 03/01/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

James Wordsworth – 03/01/2017

wonderful 2 mins to sort my problem i had been trying to sort a problem for over an hour – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

kevin alderson – 28/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mark – 23/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Justin Gray – 22/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mark – 22/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jordon Drinkeld – 22/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Alex Simpson – 22/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

M Atkinson – 22/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

dionne gilmore – 21/12/2016

Not at the moment sorry – Any comments?

10/10 – Please rate your support experience

Lynne Taylor – 21/12/2016

brilliant service from Paul – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Susan Ruddick – 21/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Phil Webster – 21/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Clair – 21/12/2016

Always fab service – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Nicky Maycock – 21/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

John Seymour – 21/12/2016

genius – Any comments?

10/10 – Please rate your support experience

Margaret – 21/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

James Parkins – 21/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

ian McGraghan – 20/12/2016

thank you. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Julia Newton – 20/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

James Bailey – 20/12/2016

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

lee jackson – 19/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Emma Hall – 19/12/2016

great help thanks. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sally-Anne Lemon – 19/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kate Lewis – 19/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

liam – 19/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Shannon Richmond – 19/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

sam – 19/12/2016

Great service – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

John Seymour – 19/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

glyn jones – 16/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Gary Fleming – 16/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

laura bryden – 16/12/2016

Problem solved promptly. Great customer service! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jill – 16/12/2016

Thanks Joe, your efficiency and advice is very much appreciated. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Reprotec UK Ltd – 15/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

lee lemon – 15/12/2016

excellent – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Robert McGuinness – 15/12/2016

10/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Ros Scott Bell – 14/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ros Scott Bell – 14/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Michael Smith – 13/12/2016

fantastic service – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sue Westray – 13/12/2016

Excellent efficient service, thank-you. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Reprotec UK Ltd – 13/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

rICHARD – 13/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

john t – 13/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

John Seymour – 13/12/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Lynn Booth – 12/12/2016

10/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Stacey Smith – 12/12/2016

very helpful and informative – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

christine – 12/09/2016

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

David Storm – 12/09/2016

Excellent service. Thank-you! – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Reprotec UK Ltd – 12/09/2016

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