Transcendit reviews and feedback - independently hosted by CustomerSure

10/10 – Please rate your support experience
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Richard Moffat – 24/05/2017

10/10 – Please rate your support experience
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Nicky – 23/05/2017

10/10 – Please rate your support experience
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Christine – 23/05/2017

10/10 – Please rate your support experience
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Tim Pyne – 22/05/2017

Thanks again, Gareth! – Any comments?

10/10 – Please rate your support experience
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Amanda Wood – 22/05/2017

Problem solved really quickly and efficiently thanks – Any comments?

10/10 – Please rate your support experience
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Gail Mason – 22/05/2017

good work – Any comments?

10/10 – Please rate your support experience
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Dean Frost – 22/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ange Card – 22/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ed – 22/05/2017

10/10 – Please rate your support experience
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Stuart Cook – 22/05/2017

10/10 – Please rate your support experience
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Ed – 22/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ed – 19/05/2017

fab – Any comments?

10/10 – Please rate your support experience
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mick – 19/05/2017

Efficient and helpful – Any comments?

10/10 – Please rate your support experience
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Sarah – 19/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

will bartle – 18/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Margaret Craddock – 18/05/2017

Fantastic service – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kevin Pallan – 17/05/2017

Very prompt resolution to our problem. Great service. – Any comments?

10/10 – Please rate your support experience
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Stuart Huntley – 17/05/2017

Thank you! – Any comments?

10/10 – Please rate your support experience
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Amanda Wood – 17/05/2017

10/10 – Please rate your support experience
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Keith Steven – 17/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Simon Penhall – 16/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jane – 16/05/2017

SO calm and brilliant. Thanks guys! – Any comments?

10/10 – Please rate your support experience
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Dominic Peckham – 16/05/2017

10/10 – Please rate your support experience
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Dan Dodds – 16/05/2017

Thank you for being there! – Any comments?

10/10 – Please rate your support experience
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David Butterfield – 16/05/2017

10/10 – Please rate your support experience
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Tori – 16/05/2017

Issue resolved immediately – Any comments?

10/10 – Please rate your support experience
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Diane Bell Litter Boss – 16/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mark Stansfield – 16/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jo Carter – 16/05/2017

10/10 – Please rate your support experience

Emma – 15/05/2017

Phil was brilliant and really helpful as ever – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Cathy MacCracken – 15/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

cameron haggie – 15/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jane – 15/05/2017

V Good service – Any comments?

10/10 – Please rate your support experience
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Mike – 15/05/2017

10/10 – Please rate your support experience
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Emma – 15/05/2017

Very helpful and did not talk in IT jargon – Any comments?

10/10 – Please rate your support experience
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Alison Youngman – 15/05/2017

Dave Kennedy is excellent. I have a workaround for the problem and he is investigating why it happens. – Any comments?

10/10 – Please rate your support experience
7/10 – How satisfied are you that your problem has been resolved?

Linda – 12/05/2017

Hi Linda,
We apologise for any confusion caused and miscommunication at our end that left you feeling frustrated. We have reviewed the situation and put measures in place to prevent it happening again. The ticket was passed to Dave Kennedy who, I believe, gave you a workaround for the problem that evening. The issue only occurs in certain web browsers so, although there is a usable workaround, we still have the support ticket open, will investigate further and report back next week.
Regards,
Tom Tinsley

Tom Tinsley – 23/05/2017

I have a problem entering text onto the website. I ring up and am told that a) it may not be your responsibility to help me and b) the person who knows or can help me is on holiday this afternoon. Thats not a lot of help when I'm working to open a conference for booking this afternoon. Then I'm rung back by Adam who agrees I have a problem and I'm told to keep clicking until it resolves itself. It hasn't resolved itself. I've had to ring up another member of staff and dictate what I need the website to say so that our business and reputation with our members isn't jeopardised. Ineffective. I'm no further forward having spoken to 2 people on 2 telephone calls than if I hadn't rung at all. – Any comments?

2/10 – Please rate your support experience
0/10 – How satisfied are you that your problem has been resolved?

Linda – 12/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mark Short – 12/05/2017

8/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Michael Hodgson – 12/05/2017

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

paulherron – 12/05/2017

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Darren Rushton – 12/05/2017

Fantastic help and support as always. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Amy – 12/05/2017

Very helpful, friendly guy – Any comments?

10/10 – Please rate your support experience
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Nikki – 12 May 17

10/10 – Please rate your support experience
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Jane – 12 May 17

10/10 – Please rate your support experience
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Simon Penhall – 11 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sam Brown – 11 May 17

9/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

karena – 10 May 17

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Sean O'Malley – 10 May 17

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Rachel Goad – 10 May 17

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Based on 11628 reviews and 11621 ratings our customers rate us 9.8/10.

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