• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Arran was very professional and of great help – Any comments?

• 9/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

very helpful – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Aaron Fraser was brilliant, got the problem sorted really quickly. – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

very efficient - thank you – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 9/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Top service from Aaron!!! – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Dave was very helpful but I had to wait quite a few days to get this matter resolved (Ticket257961). The delay in getting my issue resolved was due to the first person that worked on the ticket. He did something in the background (that didn't resolve the issue) and when I let him know that the issue wasn't resolved, he asked me for a contact number. I had already provided this in my first email so he didn't need to ask - and asking delayed things further. I had to contact you again several days later but received nothing in response. Therefore I phoned. This did bear fruit and Dave contacted me. In the meantime the issue I had interrupted my work significantly which was frustrating. – Any comments?

• 3/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

I'm hopeful that the matter has been resolved but i have had the same problem before. Ivo was great and fingers crossed this time it stays this way :) – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

First time remote working. Issues with VPN. – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Quick response and very efficient – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Friendly & professional service from Gareth, thank you. Kind regards, Marc Young, BCE Northern. – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Mr Wong was very helpful and fixed my issue with mattersphere. – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Quick and easy to follow and helped me straight away – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Aaron is mint and super helpful every time – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Ivo was very helpful – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Gareth was so helpful, he has saved me a huge amount of time by resolving my queries in literally a few minutes which is hugely appreciated! – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

very satisfied. Great service – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

The above scores are for Ivo who helped this morning and also for Corey who helped me yesterday afternoon. It is really valuable for me to have the "dynamic duo" of Corey and Ivo to sort out my IT issues so please thank them again. – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Ivo was really helpful and managed to sort out the problem regarding the location screen keep popping up. – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 9/10 – How satisfied are you that your problem has been resolved?

very prompt service – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

No – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Corey who helped me was very nice – Any comments?

• 9/10 – Please rate your support experience
• 9/10 – How satisfied are you that your problem has been resolved?

Scott was very understanding and very helpful. Thank you as always for your support. – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?