Klantenbeoordelingen voor Transcendit

Scott was fab – Any comments?

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Marian Cleghorn – 20/04/2017

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Richard Musgrove – 19/04/2017

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Shelley – 19/04/2017

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Frances Lee – 19/04/2017

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Keith Steven – 18/04/2017

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Frances Lee – 18/04/2017

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James McEwen – 18/04/2017

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RB – 18/04/2017

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kevin – 18/04/2017

Great thanks – Any comments?

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Sally-Anne Lemon – 18/04/2017

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Lynne Hodgson – 18/04/2017

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julie nelson – 18/04/2017

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Sam Winter – 18/04/2017

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Martin – 18/04/2017

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Karl Walker – 13/04/2017

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Richard Ward – 13/04/2017

Thanks yet again. Great service. – Any comments?

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Ken Burgess – 13/04/2017

problems resolved – Any comments?

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SHERENE THOMPSON – 12/04/2017

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Emma Irving – 12/04/2017

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David Purvis – 12/04/2017

Time taken to resole creates the frustration – Any comments?

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AWD – 12/04/2017

Hi Adele,

Firstly, many thanks for taking the time to provide feedback. We really appreciate any feedback as this helps us maintain our level or service.

I’ve looked into this and can see that it was logged at 2:08 and resolved by 4:10. Transcendit do aim to get back to people as soon as possible but in some cases during busy periods it can take up to a couple of hours. At times it can seem to the customer like nothing is being done but some of the time in-between is actually spent looking at your notes and setup on our systems so that we can check licensing requirements and speak with the relevant people at your organisation to ensure we have the permission to give you access and licenses required to resolve your issue. That was the case in this instance. Scott needed to check your setup/licensing and speak with Mandy to ensure we could use one of the Business licenses required to access Microsoft Software.

I hope the above helps and that clears up why it may seem like it took a long time to resolve your issue.

If you require any additional information or have any queries, please don’t hesitate to contact me.

Best Regards,
Helen

--
Helen Littlewood

Helen Littlewood – 12/04/2017

great service as always – Any comments?

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SHERENE THOMPSON – 12/04/2017

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Phil Webster – 10/04/2017

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Spencer Hart – 10/04/2017

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Reprotec Group – 10/04/2017

All fine, thanks – Any comments?

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Andrew Hunter – 10/04/2017

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Kathleen Wilkinson – 07/04/2017

Thanks! Great service. – Any comments?

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Ken Burgess – 07/04/2017

Great help thanks. – Any comments?

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Sally-Anne Lemon – 07/04/2017

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kim mcdonald – 06/04/2017

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EM Sullivan – 06/04/2017

Very helpful as always. Thanks – Any comments?

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Benjamin Haigh – 06/04/2017

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Ange Card – 06/04/2017

Fab - another problem sorted fast :) – Any comments?

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Claire Thompson – 06/04/2017

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Jade – 06/04/2017

Great service – Any comments?

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Richard Musgrove – 06/04/2017

Great service – Any comments?

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Richard Musgrove – 05/04/2017

Fab service! Sorted within minutes and saved me redoing a lot of work :) – Any comments?

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Claire Thompson – 05/04/2017

Good service. Very please indeed – Any comments?

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Daniel Dodds – 05/04/2017

As always, Joe was very helpful – Any comments?

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Benjamin Haigh – 05/04/2017

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Kerry – 05/04/2017

Fantastic work, Joe – Any comments?

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Andy Buckley – 05/04/2017

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richard – 05/04/2017

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A Patel – 05/04/2017

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john johnson – 05/04/2017

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Tori – 05/04/2017

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rick petini – 05/04/2017

Joe provided a great deal of assistance and answered my questions in a very helpful manner. Thank you – Any comments?

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Benjamin Haigh – 04/04/2017

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Sheila Fielding – 04/04/2017

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rick petini – 04/04/2017

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