Les commentaires et feedback de Transcendit sont hosté indépendamenet par CustomerSure

10/10 – Please rate your support experience
9/10 – How satisfied are you that your problem has been resolved?

Gabriel Onyegbule – 28/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

BRIAN TINNION – 28/02/2013

Excellent service thank you – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sue Rush – 28/02/2013

brilliant prompt friendly service. David Wong is a genius ;-) – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Pam Tilson – 27/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

James Crowther – 27/02/2013

Geoff - Superior service as ever..... – Any comments?

10/10 – Please rate your support experience

Dr D Wright. – 26/02/2013

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Mick Render – 26/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Laura Goldie – 26/02/2013

my lower rate for support experience is because this did not get resolved yesterday – Any comments?

7/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Carol O'Brien – 26/02/2013

Good Afternoon Carol,

Firstly, many thanks for taking the time to supply feedback, this is very important to ensuring we deliver the best possible service and we really appreciate any feedback from our customers.

I’ve spoken to the support engineer who handled this issue, I believe the delay was due to the fact the problem was emailed directly to the support engineer.

Whereas you are assigned a Lead Engineer and I understand people may prefer to deal with their lead engineer where possible, there are some days where that particular engineer is at a customer’s site or occupied with another job.

To ensure that a problem is picked up and dealt with as promptly as possible, it is better if your problems/queries are emailed to our support team, if your lead engineer is available it will be assigned to them but if he/she is unavailable this will then get picked up by another member of our team who should be able to assist.

The support email address is: support@transcendit.co.uk

Or of course, you can call the office and speak to one of the team: 0191 482 0444.

Please don’t hesitate to contact me should you have any queries.

Once again, many thanks for your feedback.

Best Regards,

Helen Littlewood

Helen Littlewood – 26/02/2013

Fantastic service as always – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sue Rush – 26/02/2013

Thanks Warren! – Any comments?

10/10 – Please rate your support experience
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Alesha Aljeffri – 26/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Laura Weddle – 25/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kim Mckie – 25/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Jim Wilson – 25/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ray SImpson – 25/02/2013

helfull – Any comments?

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

chris – 22/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Laura Goldie – 22/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Sarah Edwardson – 21/02/2013

10/10 – Please rate your support experience
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Sarah Kilcoyne – 21/02/2013

good job – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

alan howey – 21/02/2013

david K is very polite and patient. – Any comments?

10/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

Dr D Wright – 20/02/2013

very helful – Any comments?

8/10 – Please rate your support experience
8/10 – How satisfied are you that your problem has been resolved?

christine – 20/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ray Simpson – 20/02/2013

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mike Lenagh – 20 Feb 13

Thanks for the help. – Any comments?

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Mick Render – 19 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Olwen – 19 Feb 13

10/10 – Please rate your support experience
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Jim Wilson – 19 Feb 13

As ever sorted first time, minimal fuss. – Any comments?

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Ian Smith – 18 Feb 13

10/10 – Please rate your support experience
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Margaret – 15 Feb 13

10/10 – Please rate your support experience
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James – 14 Feb 13

Kirk 'super geek' Conway was brilliant as usual ............. – Any comments?

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Diane Littlewood – 14 Feb 13

Wonderful response and service as always – Any comments?

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Barbara Dixon – 14 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

shaun – 13 Feb 13

10/10 – Please rate your support experience
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Lesley Mckenzie – 13 Feb 13

brilliant – Any comments?

10/10 – Please rate your support experience
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Jann Civil – 13 Feb 13

10/10 – Please rate your support experience
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Diane Bell – 12 Feb 13

10/10 – Please rate your support experience
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Kim Mckie – 12 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Kim Mckie – 11 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Unknown – 11 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Angela Nunn – 07 Feb 13

10/10 – Please rate your support experience
10/10 – How satisfied are you that your problem has been resolved?

Ann-Marie Davidson – 07 Feb 13

Very friendly staff.. – Any comments?

10/10 – Please rate your support experience
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Rick Petini – 07 Feb 13

Thanks for all your help Alan. – Any comments?

10/10 – Please rate your support experience
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John stevenson – 07 Feb 13

Very helpful, thank you :-) – Any comments?

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Sarah – 07 Feb 13

10/10 – Please rate your support experience
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pat – 07 Feb 13

10/10 – Please rate your support experience
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John Stevenson – 07 Feb 13

10/10 – Please rate your support experience
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Tracy Arkwright – 06 Feb 13

10/10 – Please rate your support experience
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Pam Ferguson – 05 Feb 13

10/10 – Please rate your support experience
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simon duke – 05 Feb 13

10/10 – Please rate your support experience
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Pam Ferguson – 05 Feb 13

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