• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

thanks Alan – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Great response and super-helpful, as always! – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Aaron was a great help, he resolved my printing issues quickly without any interruption to my day. Thank you! – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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all good thank you - responsive and helpful – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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As always, they helped me out and fix the problem! – Any comments?

• 10/10 – Please rate your support experience
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Gareth sorted my teams problem out straightaway so I think your score card needs to increase to say 15 which I would have given, – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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Gareth jumped me up the queue and manged to install the new VPN literally within a couple of minutes and then took time to let me test it out so hopefully I will be OK when next logging in. Gareth showed me a way to get where I needed with only 2 "clicks" of the screen on the bottom bar - 1 to get in and 1 to change the settings which was a lot easier than the several screens the IT dept had sent in a full page email over the weekend. A definite 11/10 for Gareth. – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
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Great as always – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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Everything was dealt with really patiently and professionally, and the resolution was much quicker than expected. – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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Arran was very professional and of great help – Any comments?

• 9/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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very helpful – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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Aaron Fraser was brilliant, got the problem sorted really quickly. – Any comments?

• 10/10 – Please rate your support experience
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very efficient - thank you – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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• 9/10 – Please rate your support experience
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Top service from Aaron!!! – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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Dave was very helpful but I had to wait quite a few days to get this matter resolved (Ticket257961). The delay in getting my issue resolved was due to the first person that worked on the ticket. He did something in the background (that didn't resolve the issue) and when I let him know that the issue wasn't resolved, he asked me for a contact number. I had already provided this in my first email so he didn't need to ask - and asking delayed things further. I had to contact you again several days later but received nothing in response. Therefore I phoned. This did bear fruit and Dave contacted me. In the meantime the issue I had interrupted my work significantly which was frustrating. – Any comments?

• 3/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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I'm hopeful that the matter has been resolved but i have had the same problem before. Ivo was great and fingers crossed this time it stays this way :) – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?