This feedback was a mistake, I contacted the customer, see conversation below:

Hi Liz,

Many thanks for your feedback.

A 7 is quite low by our standards, could you elaborate and provide any feedback as to how we can make the service better next time please?

Thanks,
Helen

Liz replied:
Must have pressed the incorrect button sorry I would have given a top ratting

Liz

Helen Littlewood

Helen Littlewood – 09/10/2014