The printer had disappeared from the devices and couldn't be added back. A site visit is being organised for 1pm where hopefully the matter will be resolved – Any comments?
- 4/10 – Please rate your support experience
- 0/10 – How satisfied are you that your problem has been resolved?
Helen Cameron – 01/03/2017
Good Morning Helen,
Many thanks for your feedback.
Transcendit pride ourselves on our excellent service and this is reflected in our high feedback scores.
I'm sorry you feel you've had a poor support experience. I have looked into this and can see that this is an ongoing issue. The issue you encountered last week was due to a problem on the phone line and BT visited site to rectify that issue, unfortunately that is out of our hands. We believe this is a separate issue which we are hoping to rectify by replacing some faulty hardware. We aim to be on-site at around 1pm.
I believe one of our team has been in touch to let you know the plan. I hope this meets with your expectations. Apologies that we were unable to solve the issue remotely instantly, sometimes a visit is necessary to replace hardware.
If you would like to discuss this matter further please don't hesitate to contact me. We take our customer satisfaction very seriously.
Best Regards,
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Helen Littlewood
Helen Littlewood –