Whilst the issue I have been facing has not been directly resolved, Aaron has very kindly looked into every avenue to see what could be done to fix this. Aaron informed me that the issue is likely to be down to a hardware issue and as such he has contacted the relevant department within my company to try and arrange the necessary fix , and he has done this promptly. Aaron was friendly, knowledgeable, and extremely helpful in today's call, and this is the same as he has always been in our previous meetings. – Any comments?

• 10/10 – Please rate your support experience
• 8/10 – How satisfied are you that your problem has been resolved?

Very quick with sorting the issue everything sorted and hopefully prevented happening again in future – Any comments?

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Great service as always – Any comments?

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Great help – Any comments?

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• 10/10 – How satisfied are you that your problem has been resolved?

first class service as normal – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Speedy service from Adam. Thanks – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Aaron was most helpful, and resolved my issue straight away – Any comments?

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Thank you for quick, professional and efficient support! – Any comments?

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very knowledgeable and able to fix immediately. – Any comments?

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Explained very simply how to solve the problem. – Any comments?

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Always a great service. Thank you. – Any comments?

• 10/10 – Please rate your support experience
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Very helpful and polite – Any comments?

• 9/10 – Please rate your support experience
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Helpful and calming! – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 7/10 – Please rate your support experience
• 7/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

Took the time to understand and resolve the issue as well as could be managed! – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

thanks Jon – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?

• 10/10 – Please rate your support experience
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Not quite as personal behind a screen but effective nevertheless! – Any comments?

• 9/10 – Please rate your support experience
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true to form, problem sorted quickly, Thanks Jon – Any comments?

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As normal, speedy and very helpful – Any comments?

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• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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Aaron provided an excellent service. Thank you – Any comments?

• 10/10 – Please rate your support experience
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Issued not fully resolved but we think it is a Sage issue so will need to contact Sage – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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All done - VPN installed – Any comments?

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Aaron was really helpful and resolved my issue promptly. – Any comments?

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Gareth fixed the issue quickly- Thanks – Any comments?

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Gareth is a star! Thanks again for your help :) – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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John was great - super helpful, polite and efficient. Thank you! – Any comments?

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JON IS EXTREMELY KNOWLEDGEABLE AND WAS VERY PATIENT IN TALKING ME THROUGH HOW TO SET UP 2FA IN SAGE. I CAN DEFINITELY RECOMMEND JON HE IS A PLEASURE TO DEAL WITH. – Any comments?

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Amazing knew exactly what the problem was and resolved very quickly. – Any comments?

• 10/10 – Please rate your support experience
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• 8/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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Quickly resolved very happy – Any comments?

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Polite, helpful, knowledgeable. Sorted issued quickly and efficiently. Many thanks. – Any comments?

• 10/10 – Please rate your support experience
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• 10/10 – Please rate your support experience
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Scott was a great help - thank you – Any comments?

• 10/10 – Please rate your support experience
• 10/10 – How satisfied are you that your problem has been resolved?