since this is three working days out of four that someone has been looking at this ongoing issue, you can understand my not being 100% confident this issue has been resolved. that is the only reason for my low mark on the second category. hopefully, whatever has been done today has sorted it permanently. thanks for the help – Any comments?

• 7/10 – Please rate your support experience
• 2/10 – How satisfied are you that your problem has been resolved?