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Transcendit Reviews

Unsere Kunden werten uns 9.8/10., basierend auf 12199 Beurteilungen und 12192 Bewertungen.

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

31.01.2019

Thanks Scott... – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

30.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

29.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

28.01.2019

  • 10/10 – Please rate your support experience

28.01.2019

  • 1/10 – Please rate your support experience
  • 1/10 – How satisfied are you that your problem has been resolved?

28.01.2019

Person’s avatar

Good Morning Brenda,

I hope you’re well and had a nice weekend.

I’m just following up on some very low feedback we have received for an issue we are looking at for you. I can see that the problem is slow Office Applications. I can see from the ticket that Stefan logged on to the machine but the problem was not there while we were logged on so we couldn’t see it happening and therefore we can’t rectify it.

The ticket is currently open and set to ‘waiting on customer’ so that you can call us when it happens again and hopefully the next time we get connected we can see it happening.

Please could you spare some time either over the phone or by reply to let me know more about the 1 out of 10 scored for support experience? We really appreciate feedback from our customers and as our average scores are 9.8/10 something that is so low worries us and I’d like to find out more.

Many thanks in advance,

Best Regards,

Helen

Helen Littlewood –

Efficient and helpful, thank you. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

25.01.2019

as usual V Good – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

25.01.2019

  • 9/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

24.01.2019

Very fast at sorting the issue, thank you – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

24.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

24.01.2019

  • 7/10 – Please rate your support experience
  • 7/10 – How satisfied are you that your problem has been resolved?

24.01.2019

AS ALWAYS QUICK AND EFFICIENT – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

24.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

24.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

23.01.2019

Very Good – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

22.01.2019

  • 9/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

22.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

22.01.2019

  • 9/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

21.01.2019

Thanks Scot..... – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

21.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

21.01.2019

Sorted issues quickly and efficiently as usual! – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

21.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

21.01.2019

grt – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

18.01.2019

still under investigation – Any comments?

  • 10/10 – Please rate your support experience

18.01.2019

WELL DONE – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

18.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

18.01.2019

Fast, professional service. Thank you. – Any comments?

  • 9/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

17.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

17.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

17.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

17.01.2019

Ethan was very helpful – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

17.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

17.01.2019

The engineer dealt with the issue efficiently and promptly and explained all issues. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

17.01.2019

grt – Any comments?

  • 9/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

17.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

16.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

16.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

16.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

16.01.2019

  • 7/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

16.01.2019

  • 9/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

16.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

15.01.2019

Call was a little later than scheduled, so gave 9 instead of 10! – Any comments?

  • 9/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

15.01.2019

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

15.01.2019

very helpful – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

14.01.2019

Engineer dealt with problem and gave excellent advice to avoid a re-occurrence. – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

14.01.2019

grt – Any comments?

  • 9/10 – Please rate your support experience
  • 9/10 – How satisfied are you that your problem has been resolved?

14.01.2019

Handled quickly and well – Any comments?

  • 10/10 – Please rate your support experience
  • 10/10 – How satisfied are you that your problem has been resolved?

14.01.2019

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