Dave Kennedy is excellent. I have a workaround for the problem and he is investigating why it happens. – Any comments?
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Linda – 12.05.2017
Hi Linda,
We apologise for any confusion caused and miscommunication at our end that left you feeling frustrated. We have reviewed the situation and put measures in place to prevent it happening again. The ticket was passed to Dave Kennedy who, I believe, gave you a workaround for the problem that evening. The issue only occurs in certain web browsers so, although there is a usable workaround, we still have the support ticket open, will investigate further and report back next week.
Regards,
Tom Tinsley
Tom Tinsley –