Would have appreciated a callback at the end of the process to let me know a) that I can get back on my system ok, and b) what the problem was (in layman's terms) and whether it is going to reoccur. Without my having a clue as to what the problem was and no dialogue over it, difficult for me to say I am satisfied that the problem has been resolved. Next time I'd ask that you call the person back who is sat waiting for the green light to get back on their system. Just common courtesy. Other than that, thanks. – Any comments?
- 5/10 – Please rate your support experience
- 5/10 – How satisfied are you that your problem has been resolved?
Paul Luke – 11.11.2013
Hi Paul, I am sorry you had some issues with our service. I believe we have followed this up and cleared up any confusion. We were speaking with a colleague of yours and we were under the impression they were relaying the message to you that our session was finished. Apologies for the confusion and we have taken your feedback on board and will ensure we let the end user know directly in future. Thank you for your feedback, all feedback is very helpful.
Thanks,
Helen
Helen Littlewood –